Privacy Policy

Dispatch44 LLC ("we", "us") provides the Dispatch44 app: dispatch software used by towing, roadside, moving and fleet service businesses (our "Customers"). This policy explains what personal information the app handles and how.

• For our Customers' own customers and callers (for example, someone who calls a towing company), the towing company decides how their information is used; we process it on the company's behalf as its service provider. Please contact that company with questions about their use of your information.
• For people with a Dispatch44 login (company owners, dispatchers and drivers) and for billing, we decide how the information is used, as described below.

• Account information: name, email address, phone number, role and company, and the password you choose (stored only in scrambled form by our login provider).
• Job and customer information: names, phone numbers, email addresses, pickup and drop-off addresses and map points, vehicle or move details, notes, prices, photos and signatures, and a timeline of who changed what and when.
• Phone calls answered by the AI voice agent: the caller's number, call times, a summary and transcript, the answers given, and whether the caller was told the call may be recorded. Recordings stay with our voice provider (Retell); the app plays them from there and does not keep its own copy.
• Text messages: the texts the app sends and receives (for example, "driver on the way" and follow-up texts), and opt-out requests.
• Driver location: only while a driver is on shift, the phone shares its location about every 20 seconds, and only while the app is open. Drivers see a notice and accept it before their first shift, and a bar shows when sharing is on. Location stops when the shift ends.
• Billing: the company's subscription status and invoices. Card details are entered on Stripe's secure pages and are never stored by us.
• Technical information: when the app crashes, we record the error, the page, the type of browser and the account involved, so we can fix it. Login cookies keep you signed in.

We do not use advertising, advertising cookies or tracking across other websites.

• to run the Service: create and dispatch jobs, show the live map, text customers, answer calls, produce reports and bill Customers;
• to keep the Service secure, prevent misuse and keep each company's data separate;
• to provide support and fix problems;
• to meet legal obligations.

We do not sell personal information, and we do not share it for advertising. We do not use our Customers' data to train AI models.

• Businesses using Dispatch44 may text you about a job you requested or a call you made (for example, booking updates, "driver on the way" or a follow-up after a missed call). Message frequency varies. Message and data rates may apply.
• Reply STOP to any text to stop receiving texts from that business, and START to receive them again. Reply HELP for help, or contact the business directly.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

We share information only with the providers that run the Service for us, under contracts that protect it:

• Supabase: database, logins and file storage (photos, signatures)
• Netlify: hosting the app
• Retell: AI voice agent, call recordings and transcripts
• Twilio: sending and receiving text messages
• Mapbox: maps, address search and driving routes (addresses and map points)
• Stripe: subscription payments for our Customers
• GitHub: storing nightly database backups in a private repository

We may also share information if the law requires it, to protect people's safety, or as part of a sale or merger of our business (in which case this policy continues to apply).

• Detailed driver location points: 90 days by default (a company owner can change this), then deleted automatically. Jobs keep their records.
• Error reports: 90 days. Database backups: 30 days.
• Job, customer, call and text records: while the Customer's account is active. After an account ends, we delete its data within 90 days (and from backups within a further 30 days), unless the law requires us to keep it.
• Billing records: as long as tax and accounting laws require.

Information is encrypted while it travels over the internet. Each company's data is kept separate by the database itself, and people only see what their role allows (for example, drivers see only their own jobs). Messages from our voice, texting and payment providers are checked for a secret signature before anything is saved. No system is perfectly secure, but we work to protect your information and will tell affected Customers about any breach as the law requires.

Data is stored in the United States (US East).

Depending on where you live (for example California, other US states with privacy laws, or Canada), you may have the right to ask what personal information we hold about you, to correct it, to delete it, or to get a copy. We will not treat you differently for asking.

• If you have a Dispatch44 login, email us at support@dispatch44.com.
• If a towing, moving or fleet company has your details as their customer, contact that company; we will help them respond.
• Drivers' location is only shared during shifts they start themselves.

We will reply within the time the law allows (usually 30 to 45 days), and may need to confirm who you are first.

The Service is for businesses and is not meant for anyone under 16. We do not knowingly collect children's information.

If we change this policy, we will update the date at the top. If a change is important, we will tell account owners in the app before it takes effect.

Questions or requests: support@dispatch44.com. See also our Terms of Service.